Website technical support while you run your business

Website technical support and maintenance

Website technical support is the monthly work that keeps your site online, fast, protected from hacks and up to date. At Asvir, website maintenance includes 24/7 monitoring, daily backups, CMS and plugin updates, speed control and minor improvements. You run your business — we make sure the website keeps bringing in leads.

Every month you get a report: what was done, how many hours were used and what is worth improving next. Unused hours don't expire; they roll over to the next month.

Why a website needs support

A website is software, and software ages even when nobody touches it. CMS and plugin updates keep coming out, SSL certificates expire, new vulnerabilities appear and hosting occasionally fails. Without oversight, a small issue can quietly eat your leads for weeks: a contact form stops sending emails, a page returns a 404 error, or the mobile layout breaks after an update.

Here is what website support at Asvir includes:

• 24/7 monitoring, so we learn about downtime before your customers do;
• daily backups stored on a separate server;
• security: updates, bot and hack protection, SSL;
• improvements: new pages, sections, forms and banners;
• speed and SEO: Core Web Vitals, indexing errors, 404s;
• a monthly report with recommendations.

Fixing technical errors has a direct impact on search visibility, so support pairs well with our SEO services: we remove the technical barriers, and the SEO team grows your reach.

How much website maintenance costs

Website maintenance pricing is set by agreement and depends on your website type and the scope of work. There are three plans. Start suits a small business website or a landing page: up to 4 hours of work per month, monitoring and daily backups, CMS and plugin updates, and a response within one business day.

Business includes up to 10 hours of work per month, improvements and new sections, speed and SEO error monitoring, and a response within 4 hours — it is our bestseller. Pro offers up to 20 hours of work, priority and an SLA in the contract, emergency response within 1 hour and a dedicated account manager. It suits online stores and projects where every hour of downtime means lost sales. Extra hours beyond the plan are billed at an agreed rate.

What to do if your website is hacked

Typical signs of a hack are redirects to unknown sites, strange pages showing up in Google, spam sent from your domain, and browser or hosting warnings. The key is not to panic and not to delete files at random. First, change the passwords for your admin panel, hosting and FTP, restrict access to the site and preserve its current state for analysis.

Next, the entry point has to be found, the code cleaned, the site restored from a clean backup, the CMS and plugins updated and the vulnerability closed. That is exactly why our support plans include daily backups on a separate server: even if the hosting account is compromised, a clean copy stays untouched. If a website has suffered a serious breach and runs on an outdated platform, a website redesign that keeps your rankings is sometimes a better investment than patching old code.

WordPress and WooCommerce support

WordPress and WooCommerce are popular because they are flexible, but that flexibility needs regular care. Dozens of plugins update on different schedules, and a careless update can break the cart, the checkout or an order form. We update the core, themes and plugins, check compatibility, watch speed and Core Web Vitals, and remove unnecessary extensions that slow the site down.

For WooCommerce stores, a stable checkout and fast emergency response matter most, so we recommend plans with shorter response times. Support can also be extended with automation — for example, an AI chatbot for your website that answers customers and collects leads around the clock.

Why Asvir

We also take over websites built by other studios: first we check the code, security and speed for free, then we propose a plan. We have been working since 2018, have launched more than 115 projects across 12 business niches, and set out all terms in an official contract. Our Kyiv-based team works remotely with clients worldwide. Send us your website URL and we will reply with a report and a recommended plan, or contact us directly.